Resources for residents
Report a problem.
The fastest route gets a crew assigned. Then the Ward 9 office follows up if it stalls.
Step one: the City
- Call 905-546-2489 (the City of Hamilton customer contact centre) or report online at hamilton.ca.
- Potholes, missed garbage or recycling, broken streetlights, bylaw complaints, snow clearing, water and sewer, tree issues, park maintenance.
- Write down the service request number you are given.
Step two: the Ward 9 office
- If nothing happens within the City’s service standard, email the Ward 9 office with your service request number, address and a photo.
- Every message is read personally and tracked until it is closed.
Other numbers
- Emergency: 911
- Hamilton Police non-emergency: 905-546-4925
- GFL odour: Ministry pollution line 1-866-663-8477, see the GFL page
- Road closures: hamilton.ca/roadclosures
Placeholder Confirm the City contact centre number and hours before launch.